Smooth AirSmooth Air support
Contact the developer, Ilya Berdysh: [email protected].
Include your device, operating system version and what went wrong. Please do not send diary entries, medical information or flight details unless relevant. This is not an emergency support service.
Offline before departure
Download on your iPhone and open the sections you need before boarding. Check them in airplane mode. Weather updates need internet and GPS reception in the cabin is not guaranteed. Browser offline use requires loading and installing the web app first.
Where are my notes? How do I delete data?
Notes are stored locally. We have no copy and cannot restore them. Clearing website data or deleting the app removes local entries; you control any phone backups.
The web app is moving
The new address is app.smoothair.app. Browser notes from smoothair.app do not transfer: a PWA installed from the old address loses access to its diary through the new interface. The old address will no longer host the app. Data is not automatically deleted, but the new address cannot access it. The iPhone app from the App Store is unaffected.
Why are sensors unavailable?
Support depends on your device, browser and permissions. The sensor shows phone movement, not aircraft condition. Ask your crew about what is happening on board.